Question 1

Can I use it without any design knowledge?

Accepted Answer

Yes. Just write what you want to tell customers (a new menu, a sale, opening hours…) and the AI proposes a poster design. After you order, a designer finishes it for print, and we print once you've checked the result.

Question 2

What kinds of prints do you handle?

Accepted Answer

Posters (indoor and outdoor) and backlit posters for light boxes. Besides the standard sizes, you can enter the width and height in mm under “Other size”. See the Print prices & sizes page for sizes and prices.

Question 3

Can I print my own file?

Accepted Answer

Yes. Choose a PDF, AI or PSD file (up to 2 GB each) under “I have a file to print”. After the file check we print it as it is — we don't edit the text or anything else in your file.

Question 4

Can I use it with just my phone?

Accepted Answer

Yes. From making the design to ordering and paying, everything works on a phone, tablet or computer.

Question 5

What is free?

Accepted Answer

Signing up (creating an account) and the AI's design proposals are free. Remaking or adjusting a design before you order costs nothing. You pay for print orders (printing and shipping) and, when you print an AI design, for the designer's finishing.

Question 6

What is finishing?

Accepted Answer

A paid finishing service added to orders printed from an AI design (charged per design). A designer prepares the AI proposal for print and sends you the finished design within 5 business days after payment. You can ask for up to 2 free revisions, and we print once you've approved it. The fee is shown on the order page.

Question 7

Where can I see the price?

Accepted Answer

Printing prices are on the Print prices & sizes page and in the price table on the home page. On the order page, the total for your size, quantity and delivery address (shipping and finishing included) appears right away.

Question 8

What is Leemon Plus?

Accepted Answer

A monthly membership plan. Posters and backlit posters are printed at Plus member prices in every size. Finishing and shipping cost the same for members. You can cancel any time and keep member prices until the end of the current period. See the Membership plan page for the monthly fee and member prices.

Question 9

How can I pay?

Accepted Answer

We accept credit cards. See the Payments page for details.

Question 10

Can I get a receipt?

Accepted Answer

When your payment is complete, Stripe (our payment service) emails an electronic receipt to the address you entered on the payment page. For the membership plan, one arrives with every monthly payment. We don't issue receipts with an addressee name. If it doesn't arrive or you lose it, contact us and we'll resend it.

Question 11

Do I need to sign in to order?

Accepted Answer

Yes. Making a design, saving a work and ordering all need you to sign in. You sign in with a 6-digit code sent to your email; if it's your first time, an account is created right away. There are no passwords.

Question 12

How long does delivery take?

Accepted Answer

When you print your own file, we ship within 2 business days after the file check and payment. When you print an AI design, the designer sends the finished design within 5 business days after payment, and we ship within 2 business days after you approve it.

Question 13

How much is shipping?

Accepted Answer

¥660 per order (tax included), whatever the number of sheets. Delivery to Hokkaido or Okinawa is ¥1,100 (tax included). We can't deliver to remote islands online.

Question 14

What if I want to change my order?

Accepted Answer

Contact us about that order from its order details on My page. We'll check the production status and let you know whether it can be changed or canceled.

Question 15

Can I save a design I made?

Accepted Answer

Yes. Save it as a work on the design screen and it stays under Works on My page. You can open it from another device, edit it with “Continue” or order it with “Print this work”.

Question 16

How are my photos and information handled?

Accepted Answer

Store photos you upload are used to make the AI design and as material for the designer's finishing. Information you provide is handled appropriately under our privacy policy.

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